Support
Help, contact and frequently asked questions
Frequently asked questions

Why should I buy from your store?

Probably, for the following reasons: We offer high quality content only. We provide excellent support for our customers. We give discounts to our buyers. We provide Money Back Guarantee (please read more below). We support a number of payment systems, including PayPal, credit cards, etc. You can buy media at our marketplace quickly and easily, just in three clicks.

What types of digital products do you offer?

At TurboCG, we offer a range of digital products including software, e-books, online courses, templates, and more. Each product is designed to help you achieve specific goals or enhance your skills.

How do I purchase a digital product?

To purchase a digital product:

  1. Browse our catalog and select the product you wish to buy.
  2. Click the "Add to Cart" or "Buy Now" button.
  3. Proceed to checkout and enter your payment details.
  4. Review your order and complete the purchase.
  5. You will receive an email confirmation with instructions on how to access your product.

How can I access my purchased digital products?

After purchase, you can access your digital products by logging into your TurboCG account. Navigate to the "My Downloads" or "My Orders" section to find and download your products. You will also receive an email with a link to access your digital product.

What should I do if I didn't receive an email confirmation?

If you didn’t receive an email confirmation, please check your spam or junk folder. If you still can't find it, contact our customer support team at support@turbocg.com, and we’ll assist you in locating your order.

Can I get a refund for a digital product?

All sales of digital products are final. However, if you believe the product is defective or not as described, you can request a refund within 7 days of purchase. Please contact our customer support team with your order details for assistance.

How many times can I download my digital product?

Download limits are specified in the product description. Typically, you are allowed a limited number of downloads to ensure fair usage. Refer to your order confirmation or product details for specific download limits.

What if I encounter issues with my download or access?

If you experience problems accessing or downloading your digital product, please contact our support team at support@turbocg.com. Provide your order number and a description of the issue, and we’ll help resolve it as quickly as possible.

How can I update my account information?

To update your account information, log into your TurboCG account and navigate to the "Account Settings" or "Profile" section. From there, you can update your personal details, payment information, and communication preferences.

Do you offer discounts or promotions?

Yes, we occasionally offer discounts and promotions on our digital products. To stay informed about our latest deals, subscribe to our newsletter or follow us on social media.

How do I contact customer support?

For any questions or issues, you can reach our customer support team via:

  • Email: support@turbocg.com
  • Phone: +91 9958529220 (Available Monday to Friday, 9 AM - 5 PM IST)
  • Live Chat: Click the chat icon at the bottom right of your screen during business hours.

Can I share my digital product with others?

No, digital products purchased from TurboCG are for personal use only. Sharing or distributing the product to others is prohibited and may violate our terms of service.

How can I stay updated with new products and releases?

To stay updated with our latest products and releases, subscribe to our newsletter, and follow us on social media. We regularly share updates about new offerings and special promotions.

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