Cancellation and Refund Policy
Effective Date: 21-7-2024
TurboCG.com strives to provide high-quality services and customer satisfaction. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds of services purchased through our website.
1. General Policy
1.1. Eligibility for Cancellation and Refund:
- Cancellations and refunds are available for specific services as detailed below.
- All requests for cancellations and refunds must be submitted in writing to our customer service department at support@turbocg.com
2. Cancellation Policy
2.1. Service Subscriptions:
- Monthly Subscriptions: You may cancel your monthly subscription at any time. If you cancel, you will retain access to the service until the end of the current billing cycle, but no refunds will be issued for the remaining period.
- Annual Subscriptions: Annual subscriptions can be canceled within 30 days of purchase for a full refund. If canceled after 30 days, no refund will be provided, but you will retain access to the service for the remainder of the subscription period.
2.2. One-Time Services:
- Digital Products: Due to the nature of digital products, all sales are final, and no cancellations or refunds will be issued once the product has been delivered or downloaded.
- Custom Services: Custom services can be canceled within 24 hours of placing the order for a full refund, provided the service has not yet been initiated. If the service has begun, cancellations are not accepted, and no refunds will be issued.
3. Refund Policy
3.1. Refund Process:
- To request a refund, contact our customer service department at [email address] with your order details and the reason for the refund request.
- Refunds will be processed within 10 business days of receiving your request and will be credited to the original method of payment.
3.2. Non-Refundable Services:
- Certain services and products are non-refundable, including but not limited to:
- Completed digital downloads.
- Custom services that have been initiated or completed.
- Monthly subscription fees after the billing cycle has started.
4. Exceptions
4.1. Defective Products:
- If you receive a defective digital product, you may request a replacement or a refund within 7 days of purchase. Please contact our customer service department with details of the defect and proof of purchase.
4.2. Service Downtime:
- If there is a significant service downtime that affects your use of our subscription services, you may be eligible for a partial refund or credit towards future services. Please contact our customer service department to discuss your situation.
5. Contact Us
If you have any questions or concerns regarding this Cancellation and Refund Policy, please contact us at: